CONTACT US

Need Help? We're Here To Assist

Have questions, feedback, or just want to share your experience? You’re not alone - we’re listening.

Need immediate answers? You can find general info about shipping, returns, gift options, and more in our FAQ page.

Below, you’ll find dedicated contact options depending on your needs. We aim to respond with clarity and care - in a timely, respectful and human way.

Tell us what went wrong with your delivery and we’ll fix it fast.

Report a damaged or incorrect item, and we’ll make it right.

“Have a question? You’ll likely find the answer right here in our FAQs - tap the topic below to expand the info!”

What materials are your apparel made from?

Our leggings, hoodies, sweaters, and jackets use high-performance fabrics like polyester/elastane blends, brushed fleece, or quilted linings - all designed for comfort, flexibility, and durability.

Are the prints durable and vibrant?

Yes - each product features edge-to-edge digital prints that maintain their color and clarity wash after wash, thanks to premium craftsmanship.

How should I choose the right size?

Each product page includes a size guide (in inches) for waist, hip, inseam, or garment width. We recommend comparing these measurements to a similar item you already own.

How do I care for my items?

  • Clothing: Wash cold inside-out with similar colors on a gentle cycle. Line dry for best results.

  • Yoga mat: Wipe down with mild soap and water, then allow to air-dry completely.

  • Puffer jackets & hard-shell suitcases: Spot clean and follow care instructions on product pages.

Are your yoga pants or clothing pieces see-through?

No - they’re designed with four-way stretch and a performance-grade thickness that eliminate transparency concerns.

Can I wear hoodies, sweaters, and jackets across different weather?

Absolutely! Body-fitting hoodies and zip-ups with brushed fleece work well layered in spring/fall. Puffer jackets and quilted pieces provide warmth in colder conditions.

Are the yoga mat and sneakers - gym and travel-ready?

  • Yoga mat: Non-slip rubber base with a soft microfiber surface, ideal for all yoga practices.

  • High-top sneakers: Breathable polyester canvas with memory foam insoles and durable rubber outsoles—for comfort, light cardio, and travel.

Do your hoodies have adjustable features?

Yes - hoodies and zip hoodies offer drawstring options and spacious front pockets for comfort and style flexibility.

What’s included with your hard-shell suitcase?

Featuring a lightweight polycarbonate & ABS shell with 360° spinner wheels, telescoping handle, TSA-approved lock, and organized interior pockets.

Where do you ship to and how long does delivery take?

We ship across Canada and the U.S. Shipping times vary by region - see our Shipping & Delivery tab for current estimates and tracking info.

What's your return and exchange policy?

We only offer refunds or replacements for damaged or defective products reported within 5-10 business days of delivery.

Because every item is made to order, we can’t accept returns or exchanges for incorrect sizing or design choices.

Whether you're an influencer, blogger, investor, or interested in becoming an affiliate, we’d love to hear from you.

Mystics of the Maya is building something big - and we’re always open to collaboration with those who resonate with our vision.

Click here to tell us more about yourself and how you’d like to get involved.

Mystics of the Maya isn’t just a brand - it’s a movement rooted in ancestral knowledge, cultural revival, and sacred design.

Read our mission and vision here.